Free worldwide shipping.

All orders will be processed within 1–2 business days after payment is confirmed.
Estimated transit times after shipment are as follows:
United States: 5–8 business days

Once an order has been placed, you will receive a shipping confirmation. If you paid for tracked shipping you will receive a tracking number with the shipping confirmation (if you have picked tracked delivery)

Once your order has been placed, please email us straight away with your order number to amend. We will contact you to let you know if this is possible.

We offer a 30-day hassle-free return policy for all eligible products. If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in original packaging, and must not affect secondary resale. Returned items that show signs of use, damage, or missing parts may not be accepted.

Please note that return shipping costs are the responsibility of the customer.

If the product has been used, installed, or damaged after delivery, it is generally not eligible for return or refund.

If you need to initiate a return, please contact our customer support team within the 30-day window, and we will guide you through the process.
Contact Us：collab@uprimeglobal.com

If your item arrives defective, damaged or drastically inconsistent with the product description, you qualify for a full refund or replacement handled by us; simply reach out to our customer service team via collab@uprimeglobal.com within 7 days after receiving your goods and supply relevant photos or videos of the flawed items, and our support staff will offer one-on-one guidance through the entire return process, kindly note all return shipping fees shall be borne by you.

Our candles are crafted from soy wax, natural dyes and imported essential oils. We source premium raw materials selected from all over the world.

Before Lighting
Place candle on heat-resistant surface. Trim wick to 1/4 inch before lighting for cleaner, uniform burning.
Burn Guide
Burn up to 45 minutes per session. This avoids overmelting and delivers longer consistent fragrance.
Care Between Burns
Trim wick after each use to preserve fresh scent and maintain a bright, stable flame.
Safety Reminder
Do not leave burning candle unattended. Keep out of reach of children, pets and all flammable objects.