• Free shipping on orders $30+
• Orders under $30: $3 shipping per item
• Free shipping is applied automatically at checkout

Orders are usually processed within 1-3 business days. Estimated U.S. delivery time is 7-15 business days after shipment.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

If you need to change an order, please contact us as soon as possible with your order number. We cannot guarantee changes once an order has started processing.

Because our candles are handmade decorative items, we do not accept returns or refunds for change of mind. If your item arrives damaged or defective, contact us within 7 days with photos so we can review a replacement or refund.

Please email us at collab@uprimeglobal.com within 7 days of delivery. Include your order number, photos of the damaged product, and photos of the package.

Our candles are hand-poured with soy wax and beeswax. Product-specific scent details are listed on each product page.

Keep your candle away from direct sunlight and heat. If you choose to burn it, place it on a heat-safe tray, burn within sight, and keep away from flammable objects.