Refund policy

Return & Refund Policy

We offer a 30-day hassle-free return policy for all eligible products. If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in original packaging, and must not affect secondary resale. Returned items that show signs of use, damage, or missing parts may not be accepted.

Please note that return shipping costs are the responsibility of the customer.

If the product has been used, installed, or damaged after delivery, it is generally not eligible for return or refund.

If your item arrives defective, damaged or drastically inconsistent with the product description, you qualify for a full refund or replacement handled by us; simply reach out to our customer service team via business@uprimeglobal.com within 7 days after receiving your goods and supply relevant photos or videos of the flawed items, and our support staff will offer one-on-one guidance through the entire return process, kindly note all return shipping fees shall be borne by you.