Refund policy

Return & Refund Policy

At Uprime Home, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy for eligible products. You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and uninstalled

  • Be in its original condition

  • Be returned in its original packaging

  • Include all original accessories and components (if applicable)

  • Be in a condition suitable for resale

Items showing signs of use, damage caused after delivery, or missing parts may not be accepted for return.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we cannot accept returns for:

  • Products that have been used or installed

  • Items damaged after delivery due to customer handling

  • Products returned without original packaging

  • Items that are no longer in resalable condition

If your return does not meet the above requirements, it may be rejected and returned to you.

Return Shipping Costs

Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged during transit

  • Defective

  • Incorrect

  • Significantly different from the product description

please contact us within 7 days of receiving your order by emailing
business@uprimeglobal.com.

To help us resolve your issue as quickly as possible, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the problem

Once your claim has been reviewed and approved, we will arrange an appropriate solution, which may include a replacement or a full refund.

Please note that return shipping costs for these claims are also the responsibility of the customer.

How to Start a Return

Before sending any item back, please contact our customer support team at:

Email: business@uprimeglobal.com

Our team will provide return instructions and guide you through the entire return process. Please do not return products without prior authorization, as this may delay the processing of your request.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges (if any) are non-refundable unless the return is the result of our error.

Exchanges

If you wish to exchange an eligible item for another product, please contact our customer service team before returning your order.

Exchanges are subject to product availability.

Need Assistance?

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: business@uprimeglobal.com

Our customer support team will be happy to assist you.