Shipping policy
Shipping Policy
Last Updated: June 1, 2026
At Uprime Home, we carefully prepare and package every order to ensure your handmade decorative candles arrive safely and in excellent condition.
This Shipping Policy explains our order processing times, shipping methods, delivery expectations, and related information.
1. Order Processing Time
All orders are processed after payment has been successfully confirmed.
Our standard processing time is:
1–2 business days
During this time, we prepare your order, complete quality checks, and carefully package your products for shipment.
Please note:
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Orders are not processed or shipped on weekends or public holidays.
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Processing times may be slightly extended during holidays, promotional events, or periods of unusually high order volume.
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Handmade products may require additional care during preparation to ensure product quality.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Time
After your order has been processed and shipped, estimated delivery times are:
United States
Estimated delivery time: 5–8 business days
Delivery estimates begin after the order has been shipped, not from the date the order is placed.
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to factors including:
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Shipping carrier operations
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Weather conditions
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Holidays
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Address accuracy
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Customs processing (where applicable)
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Events outside of our reasonable control
3. Shipping Cost
We currently offer:
Free standard shipping on all products
Free shipping will be automatically applied during checkout.
Customers will be able to view any applicable charges, taxes, or fees before completing payment.
4. Order Tracking
Once your order has been shipped, we will send a confirmation email containing your tracking information.
Please allow:
2–5 business days
for tracking information to become active after shipment.
This delay occurs because carriers may require additional time to scan and update shipment information in their systems.
If your tracking information has not updated after this period, please contact our customer support team and we will assist you.
5. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully confirm:
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Recipient name
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Shipping address
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Apartment or unit number
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Contact information
If incorrect information is provided, please contact us immediately at:
We will make reasonable efforts to assist with address corrections. However, changes may not be possible after an order has entered processing or has already been shipped.
Uprime Home is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect shipping information provided by customers.
6. Delayed, Lost, or Missing Packages
We understand that delivery delays can be frustrating.
While we work with reliable shipping carriers, certain delays may occur due to circumstances outside our control, including:
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Carrier delays
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Severe weather
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Natural disasters
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Transportation interruptions
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Customs procedures
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Incorrect address information
If your package appears delayed or lost, please contact us at:
Our team will assist you in checking the shipment status and communicating with the carrier when necessary.
7. Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your delivery location.
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Asking household members or neighbors if they accepted the package.
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Contacting the shipping carrier for additional delivery information.
If necessary, customers may also contact local authorities regarding suspected package theft.
Uprime Home will make reasonable efforts to assist customers in resolving delivery issues, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.
8. Customs, Duties, and Taxes
For international shipments, orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges, if applicable, are the responsibility of the customer.
Uprime Home does not control customs decisions and cannot predict the amount of any potential fees.
9. Damaged Packages
We carefully package our products before shipment. However, if your order arrives damaged during transportation, please contact us within:
7 days of delivery
Please provide:
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Order number
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Photos of the damaged product
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Photos of the packaging
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A description of the issue
After reviewing your request, we will provide assistance according to our Return & Refund Policy, which may include a replacement or refund where applicable.
10. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
Uprime Home
Email:
Our customer support team will be happy to assist you.
Thank you for choosing Uprime Home and supporting our handmade creations.